Frequently asked questions.
What is the Thetoolbloke.com.au?
Thetoolbloke.com.au is an online based e-store dedicated to supplying high quality tools and accessories at affordable prices for you, the customer!
Is it safe to buy from you guys?
You can never be too careful when making transaction's online, that is why our store uses the highly secure paypal gateway to process payments.
As for thetoolbloke.com.au we are a fully registered bussiness with an ABN number: 29788213893.
In addition to this we also have an eBay store with a flawless 100% feedback rating http://myworld.ebay.com.au/thetoolblokeYou can also find us on Facebook http://www.facebook.com/TheToolBloke
Rest assured we are the real deal and your business is safe with us.
Which Tool bag would suit me?
We put together a short set of guidelines for choosing a tool bag, Which is the best Tool bag for me >
Do you have a contact phone number?
We do not always have the staff on hand to take calls but if you wish to contact us by phone send an email to Info@thetoolbloke.com.au with your phone number and we will get in contact with you within 24 hours.Where can you ship to?
Currently we ship to all Australian and New Zealand locations(Customs charges may apply for NZ buyers), For international orders please email firstname.lastname@example.org.
Which shipping companies do you use?
Generally we will ship via Registered Australia post but for larger orders we use a courier service.
How much will shipping cost?
All Australian orders ship for FREE!
Other locations shipping fee's can be determined by adding your desired items to the shopping cart and then proceeding to checkout where a total can be calculated.
How long will shipping take?
Generally we will have your item/s dispatched within 24 hours.
Times quoted are from the time you place an order, add an extra day for extremely rural destinations.
Melbourne, 1-3 days.
Sydney, 2 - 4 days.
Adelaide, 2 - 4 days.
Brisbane, 3 - 5 days.
Perth, 3 - 6 days.
Do you allow pickups?
Unfortunately no, because we do not have a brick and mortar shopfront it is impractical for us to make face to face sales.
How can I pay for my items?
We accept the following forms of payment:
- PayPal account
- Debit or Credit card (Visa and MasterCard)
- Bank Deposit
How do I enter discount codes?
Walk through here.
Do you have any polices?
I have a question that is not answered in the FAQ.
You can contact us here >